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Irate customers storm Aero Contractors Airline in Lagos...it's
Error airline,no longer Aero!
By Tunde Adebanji Posted Sun Dec
18,2011
Customers of aero
airline ,one of the prominent airlines in Nigeria (have been
experiencing ) a
hell of service failures for more than two weeks; what with
delays ranging from 5 to 7hours in their scheduled flights.Some
customers now sleep at airports ,Lagos,Abuja or Portharcourt on
account of such delays sometimes without any comforting words or
apologies from the airline..
On Saturday 17 December 2011,some
scores of customers having been subjected to harrowing
five hours delay as at 18 00hrs and received information from
the loudspeaker of the Lagos mm2 airport,their flight A133 had
again been shifted to 21.50 hrs couldn't bear it any longer and
therefore besieged the airline desk to protest .
They howled and cried on the hapless and helpless airline staff
who muttered different incoherent excuses..one of the
aggrieved customers
Mr Olu Akinola shouted "this is ERROR airline,no longer
Aero.I have been delayed for 7 hrs now
and we are not sure of flying to Abuja today.No concrete
reason, they first talked of weather but other airlines are
flying the same time and landing, then, now they don't have
planes to fly ,yet they are selling tickets.They are also not
refunding your money.They said it's non refundable ,so you are
stuck here with them"
Another angry customer Mallam Sanusi Abdullah yelled,"where is
Aviation Authority
or those put in charge to protect the public?Aero has been on
this for quite some time and no one is checking them.
I slept at
Lagos airport on Tuesday when the 7pm flight from Abuja was
shifted to 12 midnight,!They
think Na fine face then dey use run Aviation?"
All the regulatory
bodies FAAN,NAMA despite being aware of this problem faced by
Nigerian and foreigners do nothing and pretend not to see the
suffering of the flying public on account corruption and
ineptitude .It was learnt that the aggrieved passengers laid
siege on the airline staff at the departure lounge when it was
observed that the airline staff were disappearing one after the
other and they finally got the aircraft to fly at midnight
arriving abuja at 1.00 am
Tunde Adebanji,Bureau
for public opinion research & monitoring,Ikeja Lagos,eyewitness.
Th
This is the document referred to in the Witness
Statement on Oath of Clifford O. Kokogho as
“Exhibit
COK.2”
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